Returns & Exchanges

Eligible items may be returned within 14 days of delivery in their original condition and packaging.

To request a return, contact us or use the Withdrawal Form →.

Custom-made and personalised pieces cannot be returned or exchanged, except if they are damaged, defective or incorrect.

Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

We recommend using a tracked shipping service.

Once your return has been received and checked, the refund will be issued to the original payment method.

If your order arrives damaged, defective or incorrect, please contact us with:

Order number · Description of the problem · Photos of the item and packaging